Shipping policy

ScentVault

Shipping Policy

Effective date: [05/09/2026]

1. Delivery Areas

We currently ship to addresses within South Africa.

2. Processing Time

● Orders are processed within [1–2] business days of payment confirmation.

● Orders placed over a weekend or public holiday are processed on the next business day.

● During live-selling events (TikTok LIVE, in-person events) processing may take slightly longer due to order volume; customers will be notified of any delay.

3. Delivery Partners and Timeframes

● We use [Insert courier, e.g. Shiprazor /The Courier Guy ] for deliveries.

● Estimated delivery time: [2–5] business days for major metros; [5–7] business days for outlying areas, from date of dispatch.

● Delivery times are estimates and not guaranteed; delays caused by the courier, weather, or circumstances outside our control are not the responsibility of ScentVault, though we will assist in tracking and resolving delays.

4. Shipping Costs

● Shipping costs are calculated at checkout based on delivery address and order weight/value.

● [Insert any free-shipping threshold, e.g. "Orders over R[2000] qualify for free shipping."]

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via [email / WhatsApp / SMS] where available.

6. Collection / In-Person Purchase

Customers may also purchase directly at our physical stand or at ScentVault event tastings, in which case products are handed over at the point of sale and this Shipping Policy does not apply to that transaction.

7. Failed or Delayed Delivery

● If a parcel is returned to us due to an incorrect address supplied by the customer, re-delivery costs will be for the customer's account.

● If a parcel is lost in transit, we will investigate with the courier and, where the loss is confirmed, offer a replacement or refund.

8. Damaged Items

Please inspect your order on arrival. If an item arrives damaged (including broken bottles or leakage), contact us within [48 hours] of delivery with photos so we can arrange a replacement or refund — see our Refund Policy for full details.